Return Policy

• ⁠You have 14 calendar days to return an item from the date you received it.
• ⁠To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

• ⁠Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• ⁠If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• ⁠You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

• We cannot accept returns on sale items or gift cards.
• Earrings are non-refundable and non-exchangeable due to hygiene reasons
• Customized orders or custom sizing requests are non-refundable."

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

•  ⁠We provide free shipping for orders within the UAE and GCC countries.
• For any international order when you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, please contact us at info@classiyah.com.

Thank you for shopping with Classiyah Jewellery. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.