Complaints Policy

At CLASSIYAH, we strive to provide the highest quality products and exceptional customer service. We understand that sometimes issues may arise, and we are committed to resolving any complaints in a fair and timely manner.

If you have any concerns or complaints about your purchase, we encourage you to contact us as soon as possible. You can reach our dedicated customer support team by emailing info@classiyah.com. We value your feedback and will make every effort to address your concerns promptly.

When contacting us, please provide detailed information about the nature of your complaint, including your order number, the specific product(s) involved, and a clear description of the issue you are experiencing. This will help us investigate the matter thoroughly and provide an appropriate resolution.

Once we receive your complaint, our customer support team will acknowledge your message and initiate an investigation. We may request additional information or evidence to better understand the situation. Rest assured that we will handle your complaint with the utmost confidentiality and professionalism.

Our goal is to resolve complaints within [INSERT TIMEFRAME] business days. However, complex cases may require additional time for a thorough investigation. We appreciate your patience and understanding during this process.

After completing our investigation, we will provide you with a detailed response outlining the outcome of our findings and any actions we will take to address your complaint. If necessary, we will offer appropriate solutions, such as a replacement, refund, or store credit, depending on the nature of the issue.

In the event that you are not satisfied with our initial resolution, please let us know, and we will escalate your complaint to a higher level of management for further review. We are committed to ensuring your complete satisfaction and will do our best to find a mutually agreeable solution.

Please note that our complaints policy applies to all products purchased from CLASSIYAH. If you have any questions or require further clarification regarding our complaints process, do not hesitate to contact us. We are here to assist you and ensure your shopping experience with us is nothing short of excellent.