Complaints Policy

At CLASSIYAH we aim to provide the highest quality products and the best customer service. We understand that issues may arise and are determined to fairly resolve any issues in a timely manner.

If you have any questions or concerns about the purchase, we suggest you to get in touch with us as quickly as you can. You can contact our devoted customer service team via email at info@classiyah.comcom We appreciate any feedback we receive and try our best to resolve your issues promptly.

When you do reach out, be as descriptive as you can regarding what the issue is you are experiencing. Include order number and/or product(s) involved and what the issue may be attributed to. This will provide us with a better assessment of your situation and how to address it quickly. 

Once we receive your inquiry, the team responding to your inquiry will investigate your message. We may ask you either in your original communication or in a follow-up for some further details or proof to help us better understand. Your complaint will be dealt with full consideration, privacy, and professionalism.

We attempt to respond to complaints within [INSERT TIMEFRAME] business days. However, in some cases, our thorough review and investigation may take longer. We appreciate the patience of our clients and, as always, your understanding during the investigation process.

After our review is complete, we will provide you with a comprehensive response outlining the results of our review as well as any actions we will take to remedy your concern. Depending on the issue, we may provide appropriate options like replacement, refund or store credit.

If you are not satisfied with our initial solution, inform us immediately and we'll take it up to the top management. We aim to ensure that you are satisfied with our service, and we will do everything to come up with a solution that is beneficial to both parties.

Our complaint policy applies to every item purchased through CLASSIYAH So if you require clarification or additional information, please get in touch with us - we're more than eager to assist you and are determined to provide the best shopping experience for our customers.